Refund & Cancellation Policy
Last Updated: October 2026 • Effective for all orders placed on QUIKXE
QUIKXE connects customers with physical campus and neighborhood print shops. Because custom print orders involve customized physical paper and ink consumption tailored specifically to your uploaded file, our policy balances customer fairness with shopkeeper manufacturing costs.
1. Order Cancellation Window
Before Spooling/Printing Begins: If you cancel an order before the shop's physical printer accepts and begins printing the job, you are eligible for an immediate full refund of the order amount.
After Printing Begins: Once our automated SpoolX engine dispatches the document to the hardware printer and physical pages are rendered, orders cannot be cancelled or recalled, as physical consumables (paper, toner, binding) have already been utilized.
2. Free Counter Reprint or Full Refund Eligibility
You are entitled to an immediate free reprint at the counter, or a full refund, under the following circumstances:
- Severe print quality defect (illegible text, printer ink streaks, severe paper crumple, missing pages).
- Incorrect print configuration executed (e.g. ordered color but printed black & white, or wrong paper size).
- Printer hardware outage or shop closure preventing pickup during advertised business hours.
- Payment deducted from your bank/UPI account but order failed to generate on the platform.
3. Non-Refundable Scenarios
Refunds cannot be issued for errors attributable to customer inputs:
- Low-resolution, blurry, or misformatted source files uploaded by the customer.
- Mistakes in customer-selected settings (e.g., customer accidentally selected single-sided instead of double-sided).
- Customer failure to collect printed documents within the 7-day shop holding period.
4. Refund Processing Timeline
Approved refunds are routed automatically through our RBI-authorized payment partner, Cashfree Payments. Refunds are credited directly to the original payment source (UPI ID, debit/credit card, or netbanking account) within 3 to 7 business days, depending on your issuing bank's settlement schedule.
5. How to Request a Refund
To initiate a refund request, please provide your Order ID (e.g., ORD-1001) and a brief description of the issue:
Contact Support Team
Email: support@quikxe.com • Available Mon–Sat, 8am–9pm